setting on a Salesforce ITSM org. This is the org-level switch that turns Incident Management on or off. Enabling it also brings up its sub-features on the server side, so a full enablement is a single operation on the master.
Writes are
idempotent
(skipped when the current status already matches the requested state), the skill always
reads before it writes
, and an explicit
confirm-to-write
checkpoint is required before any mutation.
What this skill controls
Preference (Setup UI label)
In scope
Incident Management enablement (master)
Yes — read and toggle
Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Incident Priority Matrix, Problem/Change/Case Management, ITSM External Client App setup
No
For the exact URLs, wire shapes, and worked examples for the master read and write, see
references/mcp-invocation.md
.
Scope
In scope
read and toggle the master Incident Management preference.
Out of scope
Default Field Validations for Incidents (
IncidentValidationsEnabled
); Incident Priority Matrix configuration; Auto Closure of Child Incidents and Email-to-Incident sub-toggles; Problem Management; Change Management; Case Management; ITSM External Client App setup; other ITSM prefs (
IncidentTriageAgentEnabled
,
IncAssignWithAgentEnabled
,
AssignedGroupValidationEnabled
); broadcast-channel prefs; creation or configuration of Incident, Problem, or ChangeRequest records.
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Installs
1.1K
Repository
forcedotcom/sf-skills
GitHub Stars
962
First Seen
14 days ago
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