's feature page) — the fulfiller/agent side of Teams
ITSM integration, for IT agents to swarm on and resolve tickets from Teams. Every operation
dispatches through
headless-360
.
Scope
In scope
Turning on the
OrgHasITSMFulfillerTeams
preference; giving the user the exact
Teams marketplace link + help doc for the IT Desk app install; assigning
TeamsForITSrvcsUser
/
MicrosoftGraphAccess
permission sets to confirmed users
plus
provisioning the org-wide API-Enabled login permission set
(created once, required to sign in);
delegating "Set Teams as Collaboration Tool for Swarming" to
service-itsm-swarming-configure
.
Out of scope
The base Teams Salesforce Go page toggle (
ITSMTeamsEnabled
), Azure/Entra app
registration, Named Credential population, and Teams extension/preferred-site registration —
use
service-itsm-teams-configure
(a prerequisite for this skill). The IT Service/employee
half of the checklist — use
service-itsm-teams-itservice-configure
. Enabling the
service-cloud-swarming
Go feature itself — delegate to
service-itsm-swarming-configure
.
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Installs
1.1K
Repository
forcedotcom/sf-skills
GitHub Stars
962
First Seen
14 days ago
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