SAP BTP Intelligent Situation Automation

⚠️ DEPRECATION NOTICE

Service Status

DEPRECATED as of September 24, 2025

SAP BTP Intelligent Situation Automation service has been deprecated and will reach end-of-service 6 months from the deprecation announcement (approximately March 2026) or when the last contract commitment is fulfilled.

Immediate Action Required

:

Unsubscribe from the Intelligent Situation Automation service

Export any required data before end-of-service date

Contact component CA-SIT-ATM for questions or concerns

Overview (For Reference)

SAP Intelligent Situation Automation was a BTP service that enabled automatic handling of business situations from SAP S/4HANA and SAP S/4HANA Cloud systems. It leveraged SAP Event Mesh for real-time event communication and allowed organizations to define automated actions for resolving situations.

Documentation Source

:

https://github.com/SAP-docs/btp-intelligent-situation-automation

Last Verified

2025-11-27

Table of Contents

Overview (For Reference)

When to Use This Skill

Migration Information

Quick Decision Tree

Supported Systems

Region & Infrastructure

Core Components

Role Templates

Bundled Resources

When to Use This Skill

When to Use This Skill

⚠️ SERVICE DEPRECATED - Use only for:

Unsubscribing from Intelligent Situation Automation

service

Exporting data

before end-of-service deadline

Understanding legacy configurations

for documentation purposes

Migration planning

to alternative solutions

Do NOT use this skill for:

New subscriptions to the service (not available)

Setting up new automation rules (service deprecated)

Production deployments (service will be discontinued)

Migration Information

SAP is working towards a GenAI-based capability in the

Situation Handling Extended framework

. Updates will be provided when available for consumption. For more information, see the SAP community announcement about the deprecation.

Quick Decision Tree

What Task?

Data Export & Unsubscription (DEPRECATED SERVICE)

├─ Export data → references/operations.md#data-export

└─ Unsubscribe → DEPRECATION NOTICE section

Legacy Documentation (For Reference Only)

├─ Understanding existing setup → references/setup-guide.md

├─ API configurations → references/onboarding.md

├─ Role assignments → references/security-roles.md

├─ Automation rules → references/operations.md

└─ Error troubleshooting → references/troubleshooting.md

Migration Planning

├─ Review Situation Handling Extended framework

├─ Contact SAP for migration options

└─ Support component: CA-SIT-ATM

Supported Systems

System

Version

Notes

SAP S/4HANA Cloud

Current

Full support

SAP S/4HANA

2021 FPS0+

On-premise, requires Cloud Connector

Region & Infrastructure

Setting

Value

Region

Europe (Frankfurt)

Technical ID

cf-eu10

Provider

AWS

Environment

SAP BTP Cloud Foundry

Core Components

Required Services

Service

Purpose

Intelligent Situation Automation

Main application (standard plan)

SAP Event Mesh

Event communication between S/4HANA and BTP

Cloud Connector

On-premise S/4HANA connectivity (optional)

Communication Scenarios (SAP S/4HANA Cloud)

Scenario

Code

Purpose

Business Situation Integration

SAP_COM_0345

Situation API access

Business Situation Master Data Integration

SAP_COM_0376

Situation type data

Enterprise Event Enablement

SAP_COM_0092

Event channel setup

Purchase Requisition Integration

SAP_COM_0102

Contract ready action

Physical Inventory Document Integration

SAP_COM_0107

Inventory monitoring action

APIs (SAP S/4HANA On-Premise)

API

Purpose

Business Situation - Read

Read situation data

Business Situation Type - Read

Read situation type data

Purchase Requisition Integration API

Contract ready action

Physical Inventory Document Integration API

Inventory monitoring action

Role Templates

Role

Type

Access

SituationAutomationKeyUser

Key User

Full application access

SituationAutomationAdminUser

Admin

System onboarding only

RuleRepositorySuperUser

Rules

Business rule authoring

Key User Tiles

Key users with SituationAutomationKeyUser role can access:

Manage Situation Actions

- Create custom actions

Manage Situation Automation

- Configure automation rules

Situation Dashboard

- View situation overview

Analyze Situations

- Analyze resolution flows

Delete Data Context

- Manage data retention

Explore Related Situations

- View situation relationships

Event Mesh Configuration

Topic Space

saas/isa/cons

Outbound Event Topics

sap/s4/beh/businesssituation/v1/BusinessSituation/*

sap/s4/beh/businesssituationtype/v1/BusinessSituationType/*

Topic Rules (Service Instance)

{

"topicRules"

:

{

"publishFilter"

:

[

]

,

"subscribeFilter"

:

[

"saas/isa/cons/*"

]

}

}

Destination Configuration

Key Constraints

Single System Per Subaccount

One subaccount connects to one S/4HANA system only

Base URL Only

Destination URL must contain only the base system URL (no paths)

Same System Destinations

All destinations in a subaccount must point to the same system

Changing Connected System

To connect to a different S/4HANA system:

Option A: Create a separate subaccount

Option B: Unsubscribe and resubscribe with new destination

Onboarding Workflow

Prerequisites

Administrator role assigned

Event Mesh enabled in subaccount

Destination configured to S/4HANA system

Communication arrangements created (Cloud) or APIs exposed (On-premise)

Steps

Expose Situation Handling APIs

(in S/4HANA)

Configure Destinations

(in BTP Cockpit)

Set Up Event Mesh Communication

(Event channel + topic bindings)

Onboard System

(using Onboard System app)

Onboard System App Process

Launch

Onboard System

application

Click

Add

Select destination from list

Click

Check Connection

to verify

Enter system name and description

Click

Create

Wait for status:

Pending

→

Successful

Troubleshooting

If onboarding fails, hover over info icon for details. Use

Retry

after fixing issues.

Automatic Situation Resolution

Supported Situation Templates

Template

Code

Required Scenario

Contract is Ready as Source of Supply

PROC_CONTRACTREADYTOUSE_V3

SAP_COM_0102

Physical Inventory Monitoring

MAN_PHYSICAL_INVENTORY_MONITOR

SAP_COM_0107

Custom Actions

Use the

Manage Situation Actions

application to create custom actions beyond standard SAP actions.

Data Export

Export all stored data using the endpoint:

https://..intelligent-situation-automation.cloud.sap/exportdata

Audit Logging

Intelligent Situation Automation uses the Audit Log service to track:

Changes to automation configurations

System onboarding events

View logs via the Audit Log Viewer in Cloud Foundry.

Unsubscription Instructions

Prerequisites

Administrator role for the subaccount

Data export completed (if needed)

Steps to Unsubscribe

Open your global account in the SAP BTP cockpit

Navigate to your subaccount

In the navigation area, choose

Services > Instances and Subscriptions

Find Intelligent Situation Automation in the subscription list

Select the three dots at the end of the subscription row

From the menu, select

Delete

Confirm deletion - all application data will be removed

Support

For any questions or concerns about the deprecation:

Component

CA-SIT-ATM

Create an incident via SAP for Me

Common Issues (Legacy)

Issue

Cause

Solution

Server error on app access

Missing role assignment

Assign required role collections

No Action Applied

Rule conditions don't match

Revise rule and reactivate

No Automation Configuration Found

No automation exists for situation type

Create automation in Manage Situation Automation

Reference Files

Detailed Guides Available

references/setup-guide.md

- Prerequisites, subscription, Event Mesh, network requirements

references/onboarding.md

- API exposure, destinations, event communication, system onboarding

references/security-roles.md

- Role templates, collections, user assignment

references/operations.md

- Automatic resolution, data export, logging

references/troubleshooting.md

- Error handling, support component

references/external-links.md

- All SAP documentation links with document IDs

Best Practices

Setup

✅ Enable Event Mesh

before

subscribing to ISA

✅ Create Event Mesh instance in

same subaccount

as ISA subscription

✅ Use Europe (Frankfurt) region with cf-eu10

Destinations

✅ Use only base URL (no additional paths)

✅ One S/4HANA system per subaccount

❌ Don't mix destinations to different S/4HANA systems

Communication

✅ Set topic space to

saas/isa/cons

✅ Bind both BusinessSituation and BusinessSituationType topics

✅ Use SAP_COM_0092 for cloud event channels

User Management

✅ Assign SituationAutomationAdminUser for onboarding tasks

✅ Assign SituationAutomationKeyUser for daily operations

✅ Add RuleRepositorySuperUser for rule authoring

External Resources

SAP Documentation

SAP Help Portal

:

https://help.sap.com/docs/intelligent-situation-automation

SAP Event Mesh

:

https://help.sap.com/docs/SAP_EM

SAP BTP

:

https://help.sap.com/docs/BTP

Source Repository

GitHub Docs

:

https://github.com/SAP-docs/sap-btp-intelligent-situation-automation

Support

Component

CA-SIT-ATM

SAP for Me

Incident creation

Updates and Maintenance

⚠️ SERVICE DEPRECATED

No further updates expected as the service is deprecated.

Documentation Source

:

Original:

https://github.com/SAP-docs/btp-intelligent-situation-automation

Deprecation Announcement:

https://community.sap.com/t5/technology-blog-posts-by-sap/deprecation-of-intelligent-situation-automation-service/ba-p/14214342

Final Verification

2025-11-27

Maintenance Status

ARCHIVE ONLY - Skill maintained for historical reference and unsubscription guidance.

Bundled Resources

Reference Documentation

references/setup-guide.md

- Complete setup and configuration guide

references/onboarding.md

- System onboarding and configuration

references/security-roles.md

- Role templates and permissions

references/operations.md

- Operations and monitoring guide

references/external-links.md

- External documentation and SAP notes

references/troubleshooting.md

- Common issues and resolution

Skill Version

1.1.0

Status

DEPRECATED

Last Updated

2025-11-27

License

GPL-3.0

Maintainer

SAP Skills Team | https://github.com/secondsky/sap-skills Version History : v1.1.0 (2025-11-27): Added deprecation notice and unsubscription instructions v1.0.0 (2025-11-22): Initial release for active service