Focus on understanding (days 1-2 only)
Planning Checklist
Challenge statement defined
Decision maker identified
Team assembled (5-7 people, cross-functional)
Room and materials booked
Users recruited for day 5
Schedules cleared for full week
Best Practices
Get a decision maker in the room
No devices during working sessions
Follow the process even when it feels slow
Document everything (photos, notes)
Plan the follow-up before the sprint ends