handle-complaint

Run the complaint resolution workflow by chaining two skills. Read the complaint, gather context, draft a response, and suggest a fix so it doesn't happen again. Parse arguments: EMAIL_OR_TICKET_ID (optional) — Gmail thread ID, HubSpot ticket ID, or "latest" to pull the most recent unresolved complaint. If omitted, ask the owner to paste the complaint text. Step 1 — Load the complaint (ticket-deflector) Using the ticket-deflector skill workflow: If an ID was given: pull the full thread from Gmail or HubSpot. If "latest": pull the most recent unresolved HubSpot ticket or Gmail thread tagged as complaint/support. If neither: ask the owner to paste the complaint text directly. Identify: customer name, order/account info, what they're upset about, what they're asking for. Step 2 — Pull context Search HubSpot for the customer's history: past purchases, prior complaints, deal stage, lifetime value. Search PayPal for relevant transaction: order status, refund history, dispute status. Summarize: "This is a {new/returning} customer, ${lifetime_value} in purchases, {0/N} prior complaints. Their current issue is {one sentence}." Show more Installs 509 Repository anthropics/know…-plugins GitHub Stars 20.8K First Seen May 13, 2026 Security Audits Gen Agent Trust Hub Pass Socket Warn Snyk Warn