Every message tells next step; avoid generic "OK/Cancel"
Human Warmth (Balanced)
Default:
80% information, 20% warmth
Key moments:
70/30
(first-time, empty state, failures, long waits)
Hard cap
At most half sentence of warmth, followed by clear next step.
Order
:
Acknowledge situation (no judgment)
Restore control (pause/replay/edit/undo/clear Memory)
Provide next action
Avoid
Preachy encouragement, grand narratives, over-anthropomorphizing
Patterns
Getting started
:
"Starting with one sentence is enough. Describe your goal."
"Not sure where to begin? Tell me the outcome."
Long wait
:
"Running… You can switch tasks—I'll notify you when done."
"This may take a few minutes. To speed up: reduce Context / switch model."
Failure
:
"That didn't run through. Retry, or view details to fix."
"Connection failed. Re-authorize in Settings, or try again later."
Collaboration
:
"Align everyone to the same Context."
"Different opinions are fine. Write the goal first."
Errors/Exceptions
Must include:
What happened
(Optional)
Why
What user can do next
Provide: Retry / View details / Go to Settings / Contact support / Copy logs
Never blame user. Put error codes in "Details".