zendesk

仓库: vm0-ai/vm0-skills
安装量: 48
排名: #15508

安装

npx skills add https://github.com/vm0-ai/vm0-skills --skill zendesk

Zendesk API Manage customer support tickets, users, organizations, and support operations via the Zendesk Support REST API. Official docs: https://developer.zendesk.com/api-reference/ When to Use Use this skill when you need to: Manage tickets - Create, update, search, and close support tickets Handle users - Create end-users, agents, and manage user profiles Organize accounts - Manage organizations and their members Support groups - Create and manage agent groups for ticket routing Search data - Find tickets, users, and organizations with powerful search Bulk operations - Create or update multiple resources at once Automate support - Build integrations and automate workflows Track metrics - Access ticket data for reporting and analytics Prerequisites Setup API Wrapper Create a helper script for API calls: cat

/tmp/zendesk-curl << 'EOF'

!/bin/bash

curl -s -H "Content-Type: application/json" -H "Authorization: Bearer $ZENDESK_API_TOKEN" "$@"
EOF
chmod
+x /tmp/zendesk-curl
Usage:
All examples below use
/tmp/zendesk-curl
instead of direct
curl
calls.
Getting Your API Token
⚠️ Important
You must enable Token Access before creating tokens.
Log in to
Zendesk Admin Center
(admin access required)
Navigate to
Apps and integrations
→
APIs
→
Zendesk API
Click the
Settings
tab
Under
Token Access
, toggle
Enabled
(this is required!)
Click
Add API token
Enter a description (e.g., "VM0 Integration")
Click
Save
and
copy the token immediately
(shown only once)
export
ZENDESK_EMAIL
=
"your-email@company.com"
export
ZENDESK_API_TOKEN
=
"your_api_token"
export
ZENDESK_SUBDOMAIN
=
"yourcompany"
Find Your Subdomain
Your subdomain is in your Zendesk URL:
https://yourcompany.zendesk.com
^^^^^^^^^^^
subdomain
Verify Token
Test your credentials:
/tmp/zendesk-curl
"https://
${ZENDESK_SUBDOMAIN}
.zendesk.com/api/v2/tickets.json"
|
jq '
{
count: .count, tickets: .tickets
|
length
}
Expected response: Ticket count and list
Alternative verification (list users):
/tmp/zendesk-curl
"https://
${ZENDESK_SUBDOMAIN}
.zendesk.com/api/v2/users.json"
|
jq '.users
[
]
|
{
id, name, email, role
}
Note
The
/users/me.json
endpoint may return anonymous user for API token authentication. Use
/tickets.json
or
/users.json
to verify token validity.
✅ This skill has been tested and verified
with a live Zendesk workspace. All core endpoints work correctly.
How to Use
All examples assume environment variables are set.
Base URL
:
https://{subdomain}.zendesk.com/api/v2/
Authentication
API Token via
-u
flag
-u
"
${ZENDESK_EMAIL}
/token:
${ZENDESK_API_TOKEN}
"
Note
The -u flag automatically handles Base64 encoding for you. Core APIs 1. List Tickets Get all tickets (paginated): /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets.json" | jq '.tickets [ ] | { id, subject, status, priority } With pagination: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets.json?page=1&per_page=50" 2. Get Ticket Retrieve a specific ticket: TICKET_ID = "123" /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" 3. Create Ticket Create a new support ticket: Write to /tmp/zendesk_request.json : { "ticket" : { "subject" : "My printer is on fire!" , "comment" : { "body" : "The smoke is very colorful." } , "priority" : "urgent" } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets.json" -d @/tmp/zendesk_request.json Create ticket with more details: Write to /tmp/zendesk_request.json : { "ticket" : { "subject" : "Need help with account" , "comment" : { "body" : "I cannot access my account settings." } , "priority" : "high" , "status" : "open" , "type" : "problem" , "tags" : [ "account" , "access" ] } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets.json" -d @/tmp/zendesk_request.json 4. Update Ticket Update an existing ticket: TICKET_ID = "123" Write to /tmp/zendesk_request.json : { "ticket" : { "status" : "solved" , "comment" : { "body" : "Issue has been resolved. Thank you!" , "public" : true } } } Then run: /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" -d @/tmp/zendesk_request.json Change priority and assignee: TICKET_ID = "123" ASSIGNEE_ID = "456" Write to /tmp/zendesk_request.json : { "ticket" : { "priority" : "high" , "assignee_id" : ASSIGNEE_ID_PLACEHOLDER } } Then run: sed -i '' "s/ASSIGNEE_ID_PLACEHOLDER/ ${ASSIGNEE_ID} /" /tmp/zendesk_request.json /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" -d @/tmp/zendesk_request.json 5. Delete Ticket Permanently delete a ticket: TICKET_ID = "123" curl -s -X DELETE "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" -u " ${ZENDESK_EMAIL} /token: ${ZENDESK_API_TOKEN} " 6. Create Multiple Tickets Bulk create tickets: Write to /tmp/zendesk_request.json : { "tickets" : [ { "subject" : "Ticket 1" , "comment" : { "body" : "First ticket" } } , { "subject" : "Ticket 2" , "comment" : { "body" : "Second ticket" } } ] } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/create_many.json" -d @/tmp/zendesk_request.json 7. List Users Get all users: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users.json" | jq '.users [ ] | { id, name, email, role } 8. Get Current User Get authenticated user details: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users/me.json" 9. Create User Create an end-user: Write to /tmp/zendesk_request.json : { "user" : { "name" : "John Customer" , "email" : "john@example.com" , "role" : "end-user" } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users.json" -d @/tmp/zendesk_request.json Create an agent: Write to /tmp/zendesk_request.json : { "user" : { "name" : "Jane Agent" , "email" : "jane@company.com" , "role" : "agent" } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users.json" -d @/tmp/zendesk_request.json 10. Update User Update user information: USER_ID = "456" Write to /tmp/zendesk_request.json : { "user" : { "name" : "Updated Name" , "phone" : "+1234567890" } } Then run: /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users/ ${USER_ID} .json" -d @/tmp/zendesk_request.json 11. Search Users Search for users by query: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/users/search.json?query=john" | jq '.users [ ] | { id, name, email } 12. List Organizations Get all organizations: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/organizations.json" | jq '.organizations [ ] | { id, name, domain_names } 13. Create Organization Create a new organization: Write to /tmp/zendesk_request.json : { "organization" : { "name" : "Acme Inc" , "domain_names" : [ "acme.com" , "acmeinc.com" ] , "details" : "Important customer" } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/organizations.json" -d @/tmp/zendesk_request.json 14. Update Organization Update organization details: ORG_ID = "789" Write to /tmp/zendesk_request.json : { "organization" : { "name" : "Acme Corporation" , "notes" : "Premium customer since 2020" } } Then run: /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/organizations/ ${ORG_ID} .json" -d @/tmp/zendesk_request.json 15. List Groups Get all agent groups: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/groups.json" | jq '.groups [ ] | { id, name } 16. Create Group Create a new agent group: Write to /tmp/zendesk_request.json : { "group" : { "name" : "Support Team" } } Then run: /tmp/zendesk-curl -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/groups.json" -d @/tmp/zendesk_request.json 17. Search API Search for open tickets: Write to /tmp/zendesk_query.txt : type:ticket status:open /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/search.json" | jq '.results [ ] | { id, subject, status } Search for high priority tickets: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/search.json" | jq '.results [ ] Search tickets with keywords: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/search.json" | jq '.results [ ] Search users by email domain: /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/search.json" | jq '.results [ ] 18. Get Ticket Comments List all comments on a ticket: TICKET_ID = "123" /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} /comments.json" | jq '.comments [ ] | { id, body, author_id, public } 19. Assign Ticket to Group Assign a ticket to a group: TICKET_ID = "123" GROUP_ID = "456" Write to /tmp/zendesk_request.json : { "ticket" : { "group_id" : GROUP_ID_PLACEHOLDER } } Then run: sed -i '' "s/GROUP_ID_PLACEHOLDER/ ${GROUP_ID} /" /tmp/zendesk_request.json /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" -d @/tmp/zendesk_request.json 20. Bulk Update Tickets Update multiple tickets at once: Write to /tmp/zendesk_request.json : { "ticket" : { "status" : "solved" } } Then run: /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/update_many.json?ids=123,124,125" -d @/tmp/zendesk_request.json Common Workflows Create Ticket and Assign to Agent Write to /tmp/zendesk_request.json : { "ticket" : { "subject" : "New issue" , "comment" : { "body" : "Need help" } } } Then run:

Create ticket

TICKET_RESPONSE

$( curl -s -X POST "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets.json" -H "Content-Type: application/json" -u " ${ZENDESK_EMAIL} /token: ${ZENDESK_API_TOKEN} " -d @/tmp/zendesk_request.json ) TICKET_ID = $( echo $TICKET_RESPONSE | jq -r '.ticket.id' )

Assign to agent

ASSIGNEE_ID

"789" Write to /tmp/zendesk_request.json : { "ticket" : { "assignee_id" : ASSIGNEE_ID_PLACEHOLDER , "status" : "open" } } Then run: sed -i '' "s/ASSIGNEE_ID_PLACEHOLDER/ ${ASSIGNEE_ID} /" /tmp/zendesk_request.json /tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/ ${TICKET_ID} .json" -d @/tmp/zendesk_request.json Find and Close Old Tickets

Search for old open tickets (30+ days)

OLD_TICKETS

" $( /tmp/zendesk-curl "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/search.json" | jq -r '.results[].id' | paste -sd "," - ) " Write to /tmp/zendesk_request.json : { "ticket" : { "status" : "closed" } } Then run:

Bulk close them

/tmp/zendesk-curl -X PUT "https:// ${ZENDESK_SUBDOMAIN} .zendesk.com/api/v2/tickets/update_many.json?ids= ${OLD_TICKETS} " -d @/tmp/zendesk_request.json Search Query Syntax Ticket Search Operators type:ticket - Search tickets only status:open - Filter by status (open, pending, solved, closed) priority:high - Filter by priority (low, normal, high, urgent) assignee:name - Find tickets assigned to specific agent group:name - Find tickets in specific group tags:keyword - Search by tag created>2024-01-01 - Created after date created<30 - Created in last 30 days "exact phrase" - Search exact text User Search Operators type:user - Search users only role:agent - Filter by role (end-user, agent, admin) email:*@domain.com - Search by email domain name:john - Search by name Combining Operators Use spaces for AND logic: query = type:ticket status:open priority:high Rate Limits Plan Requests/Minute Team 200 Growth 400 Professional 400 Enterprise 700 Enterprise Plus 2,500 Special Limits : Update Ticket: 30 updates per 10 minutes per user per ticket Account-wide ceiling: 100,000 requests/minute Rate Limit Headers X-Rate-Limit: 700 # Your account's limit X-Rate-Limit-Remaining: 685 # Requests remaining Retry-After: 45 # Seconds to wait if exceeded Handling Rate Limits

Use curl retry flags

curl
"https://
${ZENDESK_SUBDOMAIN}
.zendesk.com/api/v2/tickets.json"
\
-u
"
${ZENDESK_EMAIL}
/token:
${ZENDESK_API_TOKEN}
"
\
--retry
3
--retry-delay
5
Guidelines
Enable API token access first
In Admin Center, ensure Token Access is enabled before using tokens
Always use HTTPS
TLS 1.2+ required
Monitor rate limits
Check
X-Rate-Limit-Remaining
header
Use bulk operations
:
create_many
,
update_many
endpoints save API calls
Implement exponential backoff
Honor
Retry-After
header on 429 responses
Paginate large datasets
Default limit is 100, max per_page is 100
Secure your tokens
Store in environment variables, never in code
Use specific searches
Narrow queries with filters to reduce response size
Verify with reliable endpoints
Use
/tickets.json
or
/users.json
to test tokens (not
/users/me.json
)
Status values
open, pending, hold, solved, closed
Priority values
low, normal, high, urgent
User roles
end-user, agent, admin (need agent or admin role for API access)
Ticket types
problem, incident, question, task
Authentication format
email/token:api_token (curl -u handles encoding)
New workspaces
Fresh Zendesk accounts come with sample tickets for testing API Reference Main Documentation: https://developer.zendesk.com/api-reference/ Tickets API: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/ Users API: https://developer.zendesk.com/api-reference/ticketing/users/users/ Organizations API: https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/ Groups API: https://developer.zendesk.com/api-reference/ticketing/groups/groups/ Search API: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api/ Rate Limits: https://developer.zendesk.com/api-reference/introduction/rate-limits/ Authentication: https://developer.zendesk.com/api-reference/introduction/security-and-auth/ Admin Center: https://www.zendesk.com/admin/
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