build-zoom-contact-center-app

/build-zoom-contact-center-app Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces. Implementation guidance for Zoom Contact Center across: Contact Center apps in the Zoom client (Zoom Apps SDK path) Web channel embeds (chat/video/campaign) Native mobile SDKs (Android/iOS) Official docs: https://developers.zoom.us/docs/contact-center/ https://developers.zoom.us/docs/contact-center/web/sdk-reference/ https://marketplacefront.zoom.us/sdk/contact/android/index.html https://marketplacefront.zoom.us/sdk/contact/ios/index.html Routing Guardrail If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk . If the user is embedding chat/video widgets on a website, route to web/SKILL.md . If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md . If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md . Quick Links Start here: concepts/architecture-and-lifecycle.md scenarios/high-level-scenarios.md references/forum-top-questions.md references/versioning-and-compatibility.md references/samples-validation.md references/environment-variables.md troubleshooting/common-drift-and-breaks.md RUNBOOK.md Platform skills: android/SKILL.md ios/SKILL.md web/SKILL.md Documentation Structure contact-center/ ├── SKILL.md ├── RUNBOOK.md ├── concepts/ │ └── architecture-and-lifecycle.md ├── scenarios/ │ └── high-level-scenarios.md ├── references/ │ ├── versioning-and-compatibility.md │ ├── samples-validation.md │ └── environment-variables.md ├── troubleshooting/ │ └── common-drift-and-breaks.md ├── android/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/android-reference-map.md │ └── troubleshooting/common-issues.md ├── ios/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/ios-reference-map.md │ └── troubleshooting/common-issues.md └── web/ ├── SKILL.md ├── concepts/lifecycle-and-events.md ├── examples/app-context-and-state.md ├── references/web-reference-map.md └── troubleshooting/common-issues.md Common Lifecycle Pattern Initialize platform context early. Build a channel item ( entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows). Get service/client instance. Register listeners/delegates before user interaction. Start flow ( fetchUI , startVideo , or web SDK open/show path). Handle engagement state changes ( start , hold , resume , end ) and context switching. End flow and release resources ( endChat / endVideo , logout/logoff , uninitialize/release). High-Level Scenarios Agent side-panel app that stores notes per engagementId and survives context switching. Browser chat/video campaigns launched from web tags. Native mobile customer app for chat/video/scheduled callback. Campaign-driven channel selection (chat, ZVA, video, scheduled callback). Rejoin flow for dropped video engagements on mobile. Smart Embed CRM softphone with postMessage event contracts. See scenarios/high-level-scenarios.md for details. Chaining Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md Contact Center REST workflows: ../rest-api/SKILL.md Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md Environment Variables See references/environment-variables.md for standardized .env keys and where to find each value.