customer-pulse

Customer Pulse Quick start Ask: "How are customers feeling this month?" Claude pulls disputes, tickets, email threads, and Intercom conversations for the last 30 days, groups them into 3–5 themes with verbatim evidence, and delivers a "do these 3 things this week" action list. To include Google/Yelp reviews, paste them after triggering — or say "I have some reviews to add." Workflow Set the date window. Default: last 30 days. If the user specifies a range, use it. Pull PayPal disputes. Fetch disputes opened in the window. If the PayPal API returns a rate-limit error, skip and add PayPal: rate-limited — not included to the Sources section. Do not retry; do not error. See reference/gotchas.md for the rate-limit pattern. Pull HubSpot tickets and feedback. Fetch open and recently closed tickets. If 0 tickets exist, record HubSpot tickets: 0 and continue — do not surface a warning. Pull Gmail threads. Search for threads in the window containing: refund cancel unhappy issue problem disappointed frustrated broken late slow wrong missing . Extract subject lines and 1–2 sentence excerpts per thread. Show more Installs 599 Repository anthropics/know…-plugins GitHub Stars 22.2K First Seen May 13, 2026 Security Audits Gen Agent Trust Hub Pass Socket Pass Snyk Warn