Create the IT Service Fulfiller Agent

Create and activate the

IT Service Fulfiller Agent

as a

Next-Gen Authoring (NGA) native agent

— Agent-Script-based (

AiAuthoringBundleDefVer

/bundle), appearing natively in Agentforce Studio's Agents list with no external-link icon — entirely through the

Salesforce CLI (

sf

)

.

This skill does not call the legacy

/connect/service-itsm/createAgent

; instead it reuses the shipped ITSM Fulfiller template's

agentScript

and feeds it into the NGA bundle pipeline:

POST /nextgen-authoring/bundles

(

createBundleWithVersion

) — creates the bundle + first version from the template's Agent Script.

POST /nextgen-authoring/bundle-versions/{id}/publish

— publishes the version (creates the underlying

BotDefinition

/

BotVersion

).

POST /nextgen-authoring/bundle-versions/{id}/activate

— activates it.

Commands:

sf api request rest

for Connect API GET/POST;

sf data query

for the SOQL idempotency + verify reads.

Helper scripts (invoked via

Bash

) hold every JSON-parsing / decision rule so the model never eyeballs a response body (A9):

classify-preflight.mjs

(Studio-access + template-provisioning verdict),

classify-agent-existence.mjs

(idempotency + reactivation-need from the

BotDefinition

SOQL),

build-create-body.mjs

(HTML-decodes the template's

agentScript

, normalizes it for the org's enabled features via

strip-release-management.mjs

, substitutes

config.developer_name

/

config.agent_label

, writes the bundle-create body to a JSON file so large content and free-text quotes never hit an inline shell string),

render-report.mjs

(deterministic report renderer — single source of report text for chat-turn and harness file).

The Fulfiller agent is the

IT-technician-facing assistant

— incident triage, case summarization, field updates, related-record automations. The employee self-service surface is

service-itsm-agentic-setup-employee-agent-configure

.

Scope

In scope

Reading

agent-templates

; extracting the Fulfiller template's Agent Script (

svc_itsm_intelligence__ITSrvcMgmtFulfiller

); creating the Fulfiller agent as an

NGA-native agent

via

createBundleWithVersion

→

publish

→

activate

; SOQL-verifying live; idempotent skip on duplicate developer name; normalizing the created Agent Script so it activates cleanly on any Agentforce-for-IT-Service org (internal step, never surfaced to the user — see below) — all via

sf

.

Out of scope

The Employee agent — broad or ~47 specializations under svc_emp_intelligence__ ( service-itsm-agentic-setup-employee-agent-configure ); enabling org-level feature toggles (validated by service-itsm-agentic-setup-agentforce-studio-validate ); low-level topic/action authoring; perm-set assignment; content-bundle deployment; CMDB CRUD; Discovery / Service Graph; the legacy createAgent route. Show more Installs 1.0K Repository forcedotcom/sf-skills GitHub Stars 956 First Seen 14 days ago Security Audits Gen Agent Trust Hub Pass Socket Pass Snyk Pass