Map the end-to-end customer experience from awareness through advocacy, identifying emotions, pain points, and improvement opportunities at each stage.
Context
You are creating a customer journey map for
$ARGUMENTS
.
If the user provides files (interview transcripts, survey data, analytics, support tickets, or existing journey maps), read them first. Use web search to understand the product if a URL is provided.
Instructions
Define the persona
Who is traveling this journey? Use a specific persona with JTBD, not a generic user.
Map the journey stages
(adapt to the product):
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Installs
1.6K
Repository
phuryn/pm-skills
GitHub Stars
22.9K
First Seen
Mar 4, 2026
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