operations-manager

仓库: borghei/claude-skills
安装量: 123
排名: #6988

安装

npx skills add https://github.com/borghei/claude-skills --skill operations-manager

Operations Manager

Expert-level operations management for organizational efficiency.

Core Competencies Process optimization Resource management Workflow design Performance management Vendor management Capacity planning Quality assurance Cost optimization Operations Framework Operations Model STRATEGY → PLANNING → EXECUTION → MONITORING → IMPROVEMENT │ │ │ │ │ ▼ ▼ ▼ ▼ ▼ Define Resource Daily KPIs Kaizen Goals Allocation Operations Dashboards Projects Metrics Scheduling Workflow Reviews Innovation Targets Budgeting Support Audits Automation

Operations Maturity LEVEL 1: Reactive ├── Ad-hoc processes ├── Hero-dependent ├── Crisis management └── Limited visibility

LEVEL 2: Managed ├── Documented processes ├── Basic metrics ├── Standard procedures └── Some automation

LEVEL 3: Defined ├── Consistent processes ├── Performance tracking ├── Cross-functional coordination └── Continuous improvement

LEVEL 4: Measured ├── Data-driven decisions ├── Predictive analytics ├── Optimized workflows └── Proactive management

LEVEL 5: Optimized ├── Self-optimizing systems ├── Innovation culture ├── Industry-leading efficiency └── Strategic competitive advantage

Process Management Process Documentation

Process Document: [Process Name]

Overview

  • Process Owner: [Name]
  • Department: [Department]
  • Frequency: [How often]
  • Last Updated: [Date]

Purpose

[Why this process exists]

Scope

  • Starts: [Trigger/Input]
  • Ends: [Outcome/Output]
  • In scope: [What's included]
  • Out of scope: [What's excluded]

Process Flow

Step 1: [Step Name]

  • Owner: [Role]
  • Input: [What's needed]
  • Action: [What to do]
  • Output: [Result]
  • Time: [Duration]

Step 2: [Step Name]

...

Decision Points

| Decision | Criteria | Yes Path | No Path |

|----------|----------|----------|---------|

| [Decision] | [Criteria] | [Step X] | [Step Y] |

Systems/Tools

Metrics

| Metric | Target | Current |

|--------|--------|---------|

| Cycle time | [X] hours | |

| Error rate | <[X]% | |

| Volume | [X]/day | |

Exceptions

  • [Exception 1]: [How to handle]
  • [Exception 2]: [How to handle]
  • [Document 1]
  • [Document 2]

Process Flowchart START │ ▼ ┌──────────────────┐ │ Receive Request │ └────────┬─────────┘ │ ▼ ┌─────────┐ │ Valid? │──No──→ Reject & Notify └────┬────┘ │Yes ▼ ┌──────────────────┐ │ Process Request │ └────────┬─────────┘ │ ▼ ┌─────────┐ │Approved?│──No──→ Escalate └────┬────┘ │Yes ▼ ┌──────────────────┐ │ Execute Action │ └────────┬─────────┘ │ ▼ ┌──────────────────┐ │ Notify Requester │ └────────┬─────────┘ │ ▼ END

Process Improvement LEAN SIX SIGMA: DMAIC

D - DEFINE ├── Problem statement ├── Project scope ├── Voice of customer └── Project charter

M - MEASURE ├── Current performance ├── Data collection ├── Process mapping └── Baseline metrics

A - ANALYZE ├── Root cause analysis ├── Data analysis ├── Gap identification └── Hypothesis testing

I - IMPROVE ├── Solution design ├── Pilot testing ├── Implementation plan └── Change management

C - CONTROL ├── Control plan ├── Documentation ├── Training └── Monitoring

Resource Management Capacity Planning CAPACITY PLANNING FRAMEWORK

DEMAND ANALYSIS ├── Historical volume ├── Trend analysis ├── Seasonality ├── Growth projections └── Special events

CAPACITY CALCULATION ├── Available capacity │ └── FTE × Hours × Productivity ├── Required capacity │ └── Volume × Time per unit └── Gap analysis └── Required - Available

PLANNING HORIZONS ├── Daily: Staff scheduling ├── Weekly: Workload balancing ├── Monthly: Hiring/temp staff ├── Quarterly: Training/cross-training └── Annual: Strategic workforce planning

Resource Allocation ┌─────────────────────────────────────────────────────────────────┐ │ RESOURCE ALLOCATION - [Week] │ ├─────────────────────────────────────────────────────────────────┤ │ Team Capacity: 400 hours Allocated: 380 hours (95%) │ ├─────────────────────────────────────────────────────────────────┤ │ BY PROJECT │ │ Project A: 120 hrs [████████████░░░░░░░░] 30% │ │ Project B: 100 hrs [██████████░░░░░░░░░░] 25% │ │ Project C: 80 hrs [████████░░░░░░░░░░░░] 20% │ │ BAU Work: 60 hrs [██████░░░░░░░░░░░░░░] 15% │ │ Buffer: 20 hrs [██░░░░░░░░░░░░░░░░░░] 5% │ ├─────────────────────────────────────────────────────────────────┤ │ BY TEAM MEMBER │ │ Alice: 40/40 hrs (100%) Bob: 38/40 hrs (95%) │ │ Carol: 42/40 hrs (105%) Dave: 35/40 hrs (88%) │ └─────────────────────────────────────────────────────────────────┘

Scheduling

Shift Schedule Template

Week of: [Date]

| Shift | Mon | Tue | Wed | Thu | Fri | Sat | Sun |

|-------|-----|-----|-----|-----|-----|-----|-----|

| Early (6a-2p) | A,B | A,B | A,C | B,C | A,C | B | A |

| Day (9a-5p) | C,D,E | C,D,E | D,E | A,D,E | B,D,E | C,D | B,C |

| Late (2p-10p) | F,G | F,G | F,G | F,G | F,G | E,F | D,E |

| Night (10p-6a) | H | H | H | H | H | G | F |

Coverage Requirements

| Time | Min Staff | Optimal |

|------|-----------|---------|

| 6a-9a | 2 | 3 |

| 9a-2p | 4 | 6 |

| 2p-6p | 5 | 7 |

| 6p-10p | 3 | 4 |

| 10p-6a | 1 | 2 |

Performance Management Operational Metrics ┌─────────────────────────────────────────────────────────────────┐ │ OPERATIONS DASHBOARD │ ├─────────────────────────────────────────────────────────────────┤ │ Throughput Cycle Time Quality Cost │ │ 1,250/day 4.2 hours 98.5% $12.40/unit │ │ +8% vs Target -15% vs LM +0.5% vs Target -5% vs LM │ ├─────────────────────────────────────────────────────────────────┤ │ EFFICIENCY METRICS │ │ Utilization: 87% Productivity: 92% On-time: 95% │ ├─────────────────────────────────────────────────────────────────┤ │ VOLUME TREND │ │ [Line chart showing daily/weekly volumes] │ ├─────────────────────────────────────────────────────────────────┤ │ TEAM PERFORMANCE │ │ Team A: 98% SLA Team B: 95% SLA Team C: 97% SLA │ └─────────────────────────────────────────────────────────────────┘

KPI Framework Category Metric Formula Target Efficiency Utilization Active time / Available time 85%+ Productivity Output per FTE Units / FTE hours Varies Quality First-pass yield Good units / Total 95%+ Speed Cycle time End time - Start time Varies Cost Cost per unit Total cost / Units Varies Customer CSAT Satisfied / Total responses 90%+ Performance Review

Operations Performance Review

Period: [Month/Quarter]

Summary

[Executive summary of performance]

Key Metrics Performance

| Metric | Target | Actual | Variance | Status |

|--------|--------|--------|----------|--------|

| Throughput | 1,200/day | 1,250 | +4.2% | 🟢 |

| Quality | 98% | 98.5% | +0.5% | 🟢 |

| Cycle Time | 5 hrs | 4.2 hrs | -16% | 🟢 |

| Cost/Unit | $13.00 | $12.40 | -4.6% | 🟢 |

| SLA | 95% | 93% | -2% | 🟡 |

Wins

  • [Achievement 1]
  • [Achievement 2]

Challenges

  • [Challenge 1]: [Impact and action]
  • [Challenge 2]: [Impact and action]

Improvement Initiatives

| Initiative | Status | Impact |

|------------|--------|--------|

| [Initiative 1] | In Progress | [Impact] |

| [Initiative 2] | Complete | [Impact] |

Next Period Focus

  • [Priority 1]
  • [Priority 2]

Vendor Management Vendor Evaluation

Vendor Scorecard: [Vendor Name]

Overview

  • Vendor: [Name]
  • Category: [Service/Product]
  • Contract Value: $[Amount]
  • Contract Period: [Dates]

Performance Metrics

Quality (Weight: 30%)

| Metric | Target | Actual | Score |

|--------|--------|--------|-------|

| Defect rate | <1% | 0.5% | 5/5 |

| First-pass acceptance | >95% | 97% | 5/5 |

Delivery (Weight: 25%)

| Metric | Target | Actual | Score |

|--------|--------|--------|-------|

| On-time delivery | >98% | 96% | 4/5 |

| Lead time | <5 days | 4.5 days | 5/5 |

Cost (Weight: 20%)

| Metric | Target | Actual | Score |

|--------|--------|--------|-------|

| Price vs market | Within 5% | +2% | 4/5 |

| Invoice accuracy | >99% | 99.5% | 5/5 |

Service (Weight: 15%)

| Metric | Target | Actual | Score |

|--------|--------|--------|-------|

| Response time | <24 hrs | 18 hrs | 5/5 |

| Issue resolution | <48 hrs | 36 hrs | 5/5 |

Relationship (Weight: 10%)

| Metric | Target | Actual | Score |

|--------|--------|--------|-------|

| Communication | Good | Excellent | 5/5 |

| Flexibility | Good | Good | 4/5 |

Overall Score: 4.6/5

Recommendations

  • [Recommendation 1]
  • [Recommendation 2]

Contract Management CONTRACT LIFECYCLE

PLANNING ├── Needs assessment ├── Requirements definition ├── Market research └── Budget approval

PROCUREMENT ├── RFP development ├── Vendor evaluation ├── Negotiation └── Contract award

EXECUTION ├── Onboarding ├── Service delivery ├── Performance monitoring └── Issue management

RENEWAL/EXIT ├── Performance review ├── Renewal negotiation ├── Transition planning └── Contract close-out

Continuous Improvement Improvement Framework PDCA CYCLE

PLAN ├── Identify opportunity ├── Analyze current state ├── Set improvement goal └── Develop action plan

DO ├── Implement on small scale ├── Document observations ├── Collect data └── Note issues

CHECK ├── Analyze results ├── Compare to goals ├── Identify gaps └── Root cause analysis

ACT ├── Standardize if successful ├── Scale implementation ├── Document learnings └── Identify next improvements

Kaizen Events

Kaizen Event: [Topic]

Event Details

  • Date: [Date]
  • Duration: [X] days
  • Facilitator: [Name]
  • Team: [Names]

Problem Statement

[What problem are we solving?]

Current State

  • Process: [Description]
  • Metrics: [Current performance]
  • Pain points: [Issues]

Target State

  • Goal: [What we want to achieve]
  • Metrics: [Target performance]
  • Benefits: [Expected outcomes]

Root Cause Analysis

[5 Whys or Fishbone results]

Solutions Implemented

| Solution | Owner | Status |

|----------|-------|--------|

| [Solution 1] | [Name] | Complete |

| [Solution 2] | [Name] | In Progress |

Results

| Metric | Before | After | Improvement |

|--------|--------|-------|-------------|

| [Metric 1] | [X] | [Y] | [%] |

Sustainability Plan

  • Standard work documented
  • Training completed
  • Metrics in place
  • Review schedule set

Cost Management Cost Analysis COST BREAKDOWN STRUCTURE

DIRECT COSTS ├── Labor │ ├── Wages: $X │ ├── Benefits: $X │ └── Overtime: $X ├── Materials │ ├── Raw materials: $X │ └── Supplies: $X └── Equipment ├── Depreciation: $X └── Maintenance: $X

INDIRECT COSTS ├── Overhead │ ├── Facilities: $X │ ├── Utilities: $X │ └── Insurance: $X └── Administrative ├── Management: $X └── Support: $X

TOTAL COST: $X COST PER UNIT: $X

Budget Management ┌─────────────────────────────────────────────────────────────────┐ │ OPERATIONS BUDGET - [Year] │ ├─────────────────────────────────────────────────────────────────┤ │ Annual Budget: $2.5M YTD Spend: $1.8M Remaining: $0.7M │ ├─────────────────────────────────────────────────────────────────┤ │ CATEGORY BREAKDOWN │ │ Labor: $1.5M (60%) [████████████░░░░░░░░] 70% spent │ │ Materials: $0.5M (20%) [██████████░░░░░░░░░░] 68% spent │ │ Equipment: $0.3M (12%) [████████████████░░░░] 85% spent │ │ Other: $0.2M (8%) [██████████████░░░░░░] 75% spent │ ├─────────────────────────────────────────────────────────────────┤ │ VARIANCE ANALYSIS │ │ On track: Labor, Materials Over: Equipment (+$15K) │ │ Under: Other (-$10K) Net Variance: +$5K (0.2%) │ └─────────────────────────────────────────────────────────────────┘

Reference Materials references/process_design.md - Process design principles references/lean_operations.md - Lean methodology references/vendor_management.md - Vendor management guide references/cost_optimization.md - Cost reduction strategies Scripts

Process analyzer

python scripts/process_analyzer.py --process order_fulfillment

Capacity planner

python scripts/capacity_planner.py --forecast demand.csv --staff team.csv

Cost calculator

python scripts/cost_calculator.py --data operations.csv

Vendor scorecard generator

python scripts/vendor_scorecard.py --vendor "Vendor Name"

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