WhatsApp Automation Automate WhatsApp Business communications including customer support, notifications, chatbots, and broadcast messaging. Based on n8n's WhatsApp integration templates. Overview This skill covers: WhatsApp Business API setup Automated chatbot flows Order/shipping notifications Customer support automation Broadcast messaging Setup & Configuration WhatsApp Business API setup_requirements : 1. meta_business_account : - Create at business.facebook.com - Verify business 2. whatsapp_business_api : - Access through Meta Developer Portal - Create WhatsApp Business App - Get Phone Number ID - Get Access Token 3. webhook_configuration : - Set callback URL - Verify token - Subscribe to messages 4. message_templates : - Create templates in Business Manager - Wait for approval (24 - 48h) Message Templates template_categories : transactional : - order_confirmation - shipping_update - delivery_notification - appointment_reminder marketing : - promotional_offer - product_launch - newsletter utility : - account_verification - password_reset - payment_reminder template_example : name : "order_confirmation" language : "en" category : "TRANSACTIONAL" components : - type : HEADER format : TEXT text : "Order Confirmed! 🎉" - type : BODY text : | Hi {{1}}, Your order

{{2}} has been confirmed!

Items

:

{

{

3

}

}

Total

:

{

{

4

}

}

We'll notify you when it ships.

-

type

:

FOOTER

text

:

"Reply HELP for support"

-

type

:

BUTTONS

buttons

:

-

type

:

URL

text

:

"Track Order"

url

:

"https://example.com/track/{{1}}"

Chatbot Flows

Customer Support Bot

chatbot_flow

:

name

:

"Customer Support"

welcome

:

trigger

:

first_message

response

:

|

👋 Welcome to {Company} Support!

How can I help you today

?

1️⃣ Track Order

2️⃣ Return/Exchange

3️⃣ Product Questions

4️⃣ Speak to Agent

Reply with a number to continue.

flows

:

track_order

:

trigger

:

"1" OR "track" OR "order"

steps

:

-

ask

:

"Please enter your order number:"

-

validate

:

order_number_format

-

lookup

:

order_status

-

respond

:

|

📦 Order #{order_number}

Status

:

{

status

}

{

if_shipped

:

Tracking

:

{

tracking_number

}

}

Estimated delivery

:

{

eta

}

[

Track Package

]

(

{

tracking_url

}

)

return_exchange

:

trigger

:

"2" OR "return" OR "exchange"

steps

:

-

ask

:

"Order number for return?"

-

check

:

return_eligibility

-

if_eligible

:

respond

:

return_instructions

-

if_not

:

respond

:

contact_support

product_questions

:

trigger

:

"3" OR "product" OR "question"

steps

:

-

ai_response

:

model

:

gpt

-

4

context

:

product_faq_knowledge_base

agent_handoff

:

trigger

:

"4" OR "agent" OR "human"

steps

:

-

check

:

agent_availability

-

if_available

:

transfer

:

to_live_agent

notify

:

"#support-queue"

-

if_unavailable

:

respond

:

"Our team is currently unavailable. Leave a message and we'll get back to you within 24 hours."

create

:

support_ticket

AI-Powered Responses

ai_chatbot

:

model

:

gpt

-

4

system_prompt

:

|

You are a WhatsApp customer support agent for {Company}.

Guidelines

:

-

Be helpful and friendly

-

Keep responses concise (WhatsApp prefers short messages)

-

Use emojis appropriately

-

If you can't help

,

offer to connect with a human agent

-

Never make up information about orders or products

You have access to

:

-

Order lookup

-

Product catalog

-

FAQ knowledge base

tools

:

-

lookup_order

:

by order number

-

search_products

:

by keyword

-

check_inventory

:

by product id

-

create_ticket

:

for complex issues

escalation_triggers

:

-

sentiment

:

very_negative

-

keywords

:

[

"complaint"

,

"refund"

,

"angry"

,

"sue"

]

-

loop_detected

:

same_question_3x

Notification Workflows

Order Notifications

order_notifications

:

order_placed

:

trigger

:

shopify_order_created

template

:

order_confirmation

variables

:

-

customer_name

-

order_number

-

items_summary

-

total_amount

payment_received

:

trigger

:

payment_captured

message

:

|

✅ Payment received for order #{order_number}!

Amount

:

{

amount

}

We're preparing your order now.

shipped

:

trigger

:

fulfillment_created

template

:

shipping_update

variables

:

-

tracking_number

-

carrier

-

estimated_delivery

out_for_delivery

:

trigger

:

tracking_status_change

condition

:

status == "out_for_delivery"

message

:

|

🚚 Your order is out for delivery!

Expected today by

{

eta

}

.

Track live

:

{

tracking_url

}

delivered

:

trigger

:

tracking_status_change

condition

:

status == "delivered"

message

:

|

📦 Your order has been delivered!

We hope you love it

!

[

Leave a Review

]

(

{

review_url

}

)

[

Need Help

?

]

(

{

support_url

}

)

Appointment Reminders

appointment_reminders

:

schedule

:

-

24_hours_before

-

1_hour_before

template

:

appointment_reminder

24h_message

:

|

📅 Appointment Reminder

Hi

{

name

}

,

You have an appointment tomorrow

:

📍

{

location

}

🕐

{

time

}

👤

{

provider

}

Reply

:

✅ CONFIRM to confirm

❌ CANCEL to cancel

📅 RESCHEDULE to change time

1h_message

:

|

⏰ Your appointment is in 1 hour!

{

provider

}

at

{

location

}

See you soon

!

Broadcast Messaging

Campaign Management

broadcast_campaigns

:

setup

:

-

import_contacts

:

from_crm

-

segment_audience

:

by_criteria

-

create_template

:

get_approval

-

schedule_send

targeting_options

:

-

all_contacts

-

by_tag

:

[

vip

,

new_customer

,

inactive

]

-

by_purchase_history

-

by_location

-

custom_segment

compliance

:

-

opt_in_required

:

true

-

opt_out_easy

:

reply_STOP

-

frequency_limits

:

per_contact_per_day

-

quiet_hours

:

respect_timezone

tracking

:

-

delivered

-

read

-

replied

-

clicked_link

-

opted_out

Campaign Templates

campaign_templates

:

promotional

:

template

:

|

🎉 Special Offer for You!

Hi

{

name

}

,

{

offer_description

}

Use code

:

{

promo_code

}

Valid until

:

{

expiry

}

[

Shop Now

]

(

{

url

}

)

Reply STOP to unsubscribe

product_launch

:

template

:

|

🚀 New Arrival Alert

{

name

}

,

check out our latest

:

{

product_name

}

{

product_description

}

{

price

}

[

View Product

]

(

{

url

}

)

reengagement

:

template

:

|

👋 We Miss You, {name}!

It's been a while since your last visit.

Here's 15% off to welcome you back

:

Code

:

COMEBACK15

[

Shop Now

]

(

{

url

}

)

n8n Integration

Workflow Example

workflow

:

"WhatsApp Order Bot"

nodes

:

-

name

:

"WhatsApp Trigger"

type

:

"n8n-nodes-base.whatsAppTrigger"

parameters

:

events

:

[

"messages"

]

-

name

:

"Parse Message"

type

:

"n8n-nodes-base.code"

parameters

:

code

:

|

const message = $input.first().json;

return {

from: message.from,

text: message.text.body,

type: message.type

};

-

name

:

"AI Response"

type

:

"n8n-nodes-base.openAi"

parameters

:

model

:

"gpt-4"

messages

:

[

{

role

:

"system"

,

content

:

"..."

}

,

{

role

:

"user"

,

content

:

"{{ $json.text }}"

}

]

-

name

:

"Send Reply"

type

:

"n8n-nodes-base.whatsApp"

parameters

:

operation

:

"sendMessage"

phoneNumberId

:

"{{ $env.WHATSAPP_PHONE_ID }}"

recipientPhoneNumber

:

"{{ $json.from }}"

message

:

"{{ $json.response }}"

Output Example

Request

"Create WhatsApp order notification flow" Output :

WhatsApp Order Notifications

Message Templates (Need Meta Approval)

1. Order Confirmation Hi {{1}}! 🎉 Your order #{{2}} is confirmed! Items: {{3}} Total: {{4}} We'll update you when it ships. Track Order

2. Shipping Update

📦 Your order is on the way! Order: #{{1}} Carrier: {{2}} Tracking: {{3}} Expected delivery: {{4}} Track Package

3. Delivered

✅ Delivered! Your order #{{1}} has arrived. Love it? Leave a review! Need help? Reply to this message. Review

n8n Workflow

```yaml trigger: Shopify Order Created steps: 1. Get customer phone 2. Format order details 3. Send WhatsApp template 4. Log to CRM Automation Rules Order placed → Confirmation (immediate) Shipped → Tracking (immediate) Out for delivery → Alert (immediate) Delivered → Review request (1 day later)

WhatsApp Automation Skill - Part of Claude Office Skills