service-agentforce-channel-configure

service-agentforce-channel-configure: Wire an Agentforce agent to a channel Adds inbound routing between an existing channel and an existing Agentforce agent. The agent receives work items from the channel; a fallback queue handles overflow when the agent is unavailable. This skill is generic — it works for any Agentforce agent, not just the Help Agent template. Scope In scope: Resolving or creating a fallback queue with the correct QueueSobject SobjectType Branch A (Enhanced Chat / Enhanced Messaging): deploying sessionHandlerType=AgentforceServiceAgent + sessionHandlerQueue on an existing MessagingChannel, then binding SessionHandlerId via Data API PATCH Branch B (Voice): assumes the phone number and PstnVoice MessagingChannel already exist (provisioned by the caller, e.g. service-helpagent-coordinate ), then creating an inbound RoutingFlow ( routingType: Copilot ) that routes to the agent with the queue as fallback Branch C (Email-to-Case): inbound routing via direct case-owner assignment or an Omni-Channel RoutingFlow, plus deploying a BotEmailDefinition (Email Configuration) that links the agent to Service Email and binding it to the routing address Optional outbound escalation: adding the appropriate connection {type}: block to the agent and republishing Show more Installs 1.0K Repository forcedotcom/sf-skills GitHub Stars 956 First Seen 13 days ago Security Audits Gen Agent Trust Hub Pass Socket Pass Snyk Pass