's feature page) — the employee side of Teams ITSM
integration, for employees to create and manage their own tickets from Teams. Every operation
dispatches through
headless-360
.
Scope
In scope
Turning on the
OrgHasEmployeeServiceTeams
preference; giving the user the
exact Teams marketplace link + help doc for the IT Service app install; assigning the
TeamsForEmployeeUser
permission set to confirmed users; selecting the
Digital Experience Site to link with Teams via the
SLACK_PREFERRED_SITE
org value.
Out of scope
The base Teams Salesforce Go page toggle (
ITSMTeamsEnabled
), Azure/Entra app
registration, Named Credential population, and Teams extension/preferred-site registration —
use
service-itsm-teams-configure
(a prerequisite for this skill). The IT Desk/fulfiller half
of the checklist — use
service-itsm-teams-itdesk-configure
.
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Installs
1.1K
Repository
forcedotcom/sf-skills
GitHub Stars
962
First Seen
14 days ago
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