sales-to-cs-handoff

CS Handoff Design the process that moves a customer from the seller who won them to the owner who keeps them. Lincoln Murphy's diagnosis frames the stakes: "Customers hate three things: surprises, uncertainty, and repeating themselves" - and a poor handoff delivers all three before the customer's first call with CS. He attributes customers ghosting during onboarding "100% of the time" to a poorly designed - or not-designed-at-all - sales handoff process. The design job has six decisions: The trigger event and its gate. The required data set. The artifact it travels in. The timing clocks. The meeting pattern. An accountability chain with an explicit acceptance step. The named canon, where it genuinely helps: Show more Installs 1.2K Repository mbfinotti/revops-skills First Seen 13 days ago Security Audits Gen Agent Trust Hub Pass Socket Pass Snyk Pass