Anthropic Product Knowledge Core Principles Accuracy over guessing - Check official docs when uncertain Distinguish products - Claude.ai, Claude Code, and Claude API are separate products Source everything - Always include official documentation URLs Right resource first - Use the correct docs for each product (see routing below) Question Routing Claude API or Claude Code questions?
→ Check the docs maps first, then navigate to specific pages:
Claude API & General: https://docs.claude.com/en/docs_site_map.md Claude Code: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md Claude.ai questions?
→ Browse the support page:
Claude.ai Help Center: https://support.claude.com Response Workflow Identify the product - API, Claude Code, or Claude.ai? Use the right resource - Docs maps for API/Code, support page for Claude.ai Verify details - Navigate to specific documentation pages Provide answer - Include source link and specify which product If uncertain - Direct user to relevant docs: "For the most current information, see [URL]" Quick Reference
Claude API:
Documentation: https://docs.claude.com/en/api/overview Docs Map: https://docs.claude.com/en/docs_site_map.md
Claude Code:
Documentation: https://docs.claude.com/en/docs/claude-code/overview Docs Map: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md npm Package: https://www.npmjs.com/package/@anthropic-ai/claude-code
Claude.ai:
Support Center: https://support.claude.com Getting Help: https://support.claude.com/en/articles/9015913-how-to-get-support
Other:
Product News: https://www.anthropic.com/news Enterprise Sales: https://www.anthropic.com/contact-sales