oncall-irm

Grafana OnCall & IRM OnCall docs : https://grafana.com/docs/oncall/latest/ IRM docs : https://grafana.com/docs/grafana-cloud/alerting-and-irm/ Note: Grafana OnCall OSS is in maintenance mode (archived March 2026). Grafana Cloud users should use IRM , which unifies OnCall + Incident management. The concepts (escalation chains, schedules, integrations) are identical. Core Concepts Concept Description Integration Entry point for alerts (HTTP POST URL); one per alert source Route Jinja2 condition that maps alerts to an escalation chain (first True wins) Escalation Chain Ordered notification steps: wait, notify schedule, notify team, etc. Schedule Calendar-based on-call rotation (web, iCal import, or Terraform) Alert Group Aggregated related alerts (grouped by Grouping ID template) Notification Policy Per-user delivery channels (Slack, mobile push, SMS, phone, email) Show more