Pages: Refund / Return Policy

Guides refund and return policy page content for e-commerce and digital products.

When invoking

On

first use

, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On

subsequent use

or when the user asks to skip, go directly to the main output.

Initial Assessment

Identify:

Product type

Physical, digital, subscription, or mixed

Policy

Time window, conditions, process

Jurisdiction

Consumer rights (EU, etc.)

Best Practices

Essential Elements

Element

Purpose

Eligibility

What can be returned; time limits

Process

How to request; steps

Refund method

Original payment; timeline

Exclusions

Non-refundable items

Contact

Support for returns

Content

Clear

Simple language; no legalese

Scannable

Headings, bullets

Complete

Answer common questions

Up to date

Review when policy changes

Placement

Footer; checkout; product pages

Link from FAQ when relevant

Output Format

Outline

for refund/return policy

Key sections

and content

Disclaimer

Recommend legal review